Description
Aspect Workforce is a robust workforce management (WFM) solution specifically designed for contact centers. It empowers organizations to efficiently manage their workforce, improve agent engagement, and optimize operational costs. By leveragin...
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Use Cases
Key Features
- Employee Database
- Budgeting/Forecasting
- Reporting/Analytics
- Time Off Management
- Activity Monitoring
- Employee Scheduling
Made For
Industries
- Banking & Financial Services
- Healthcare
- Retail
- Telecommunications
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Accurate Forecasting: Minimizes overstaffing and understaffing, leading to cost savings and improved service levels.
- Automated Scheduling: Reduces administrative burden and ensures optimal agent allocation based on skills and availability.
- Real-Time Adherence Tracking: Enables proactive management of staffing levels and quick response to unexpected events.
- Employee Self-Service: Empowers agents and improves job satisfaction through schedule control and access to performance data.
Cons
- Potential Complexity: Implementation and configuration may require specialized expertise.
- Integration Challenges: Integrating with legacy systems could present technical hurdles.
LinkedIn
1001-5000 employees
@AspectSoftware
15K followers
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Current average rating is based on research conducted at Exafol