Description
BMC Helix ITSM is a comprehensive IT Service Management (ITSM) solution designed to help organizations modernize their IT operations. This robust platform delivers capabilities for incident management, problem management, change management, as...
Use Cases
Key Features
- IT Asset Management
- Change Management
- Problem Management
- Mobile Access
- Incident Management
- Knowledge Base Management
Made For
Industries
- Financial Services
- Healthcare
- Manufacturing
- Retail
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Unified Platform: Consolidates multiple IT service management functions into a single system.
- Automation Capabilities: Streamlines workflows and reduces manual effort.
- Multi-Cloud Support: Enables management of services across diverse cloud environments.
- AI-Powered Insights: Provides predictive analytics for proactive problem resolution.
- Integration Capabilities: Connects with other IT tools for a seamless workflow.
Cons
- Complexity: Can be complex to implement and configure, requiring specialized expertise.
- Cost: May be expensive for smaller organizations with limited budgets.
LinkedIn
5001-10000 employees
@bmcsoftware
50K-100K followers
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