BOSSDesk
4.7
Description
BOSSDesk is a comprehensive, ITIL-based service desk and IT asset management solution designed to optimize your support operations. Available as a cloud-based or on-premise deployment, BOSSDesk empowers your team to efficiently manage incident...
Videos (4)
Use Cases
Key Features
- Self Service Portal
- Commenting/Notes
- Support Ticket Management
- Collaboration Tools
- Alerts/Notifications
- Incident Management
Made For
Industries
- Information Technology
- Healthcare
- Financial Services
- Manufacturing
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- ITIL-based framework for best practice service management
- Comprehensive asset management capabilities
- User-friendly interface and customizable dashboards
- Flexible service catalog for tailored service requests
- Available in both cloud and on-premise deployment options
Cons
- Potential complexity for very small organizations with simple needs
- On-premise deployment requires dedicated IT resources
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Current average rating is based on research conducted at Exafol