C2-ITSM
4.2
Description
C2-ITSM is a comprehensive IT Service Management (ITSM) platform designed to help organizations deliver exceptional service quality. This ITIL-ready, codeless service desk empowers teams to achieve maximum automation and best-in-class ticketin...
Use Cases
Key Features
- Task Management
- Workflow Management
- Interaction Tracking
- Knowledge Base Management
- Reporting/Analytics
- Macros/Templated Responses
Made For
Industries
- Healthcare
- Financial Services
- Manufacturing
- Education
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- ITIL-ready framework for best practice alignment
- Codeless automation for rapid process improvement
- Flexible deployment options (on-premise and cloud)
- Robust integration capabilities via RESTful API
- Comprehensive feature set covering all major ITSM processes
Cons
- Potential complexity for smaller organizations with limited IT resources
- Lack of publicly available pricing information makes initial cost assessment difficult
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Current average rating is based on research conducted at Exafol