Calabrio ONE
4.7
Description
Calabrio ONE is a unified, AI-powered performance management suite designed for modern contact centers. It integrates call recording, quality management, workforce engagement management, and analytics to optimize agent performance, enhance cus...
Use Cases
Key Features
- Call Center Management
- Time Off Management
- Computer Telephony Integration
- Employee Management
- Reporting/Analytics
- Employee Scheduling
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Telecommunications
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Unified platform: Combines multiple contact center functions into a single solution.
- AI-powered insights: Provides actionable intelligence to improve performance and customer experience.
- Scalability: Adapts to the needs of contact centers of all sizes.
- Integration capabilities: Connects with popular CRM and telephony systems.
- Workforce engagement features: Includes tools for self-scheduling, gamification, and coaching.
Cons
- Potential complexity: The comprehensive nature of the suite may require significant training and implementation effort.
- Cost: A fully featured suite like Calabrio ONE can be expensive, especially for smaller contact centers.
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Current average rating is based on research conducted at Exafol