Callbox
4.4
Description
Callbox is a comprehensive cloud communication platform designed to streamline teamwork and enhance customer engagement. Offering a robust cloud PBX, integrated CRM, and omnichannel contact center capabilities – including WhatsApp and social m...
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Use Cases
Key Features
- Call Center Management
- Call Recording
- VoIP Connection
- Recording
- Reporting/Analytics
- Call Logging
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Technology
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Unified Communication Platform: Combines PBX, Contact Center, and CRM integration for streamlined operations.
- Omnichannel Support: Offers multiple communication channels (voice, video, WhatsApp, social media) to reach customers where they are.
- Robust Reporting & Analytics: Provides valuable insights into call performance and customer interactions.
Cons
- Potential Complexity: The breadth of features may require a learning curve for some users.
- CRM Dependency: Full functionality is maximized with CRM integration, which may require additional setup and costs.
LinkedIn
51-200 employees
@callboxinc
2000 followers
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Current average rating is based on research conducted at Exafol