CallFinder
4.7
Description
CallFinder is a cloud-based speech analytics solution designed for small to midsize businesses. It transforms voice interactions into actionable data through features like speech-to-text transcription, sentiment analysis, emotion detection, an...
Videos (1)
Use Cases
Key Features
- Scorecards
- Audio Capture
- Annotations
- Ad hoc Reporting
- Automatic Transcription
- Assessment Management
Made For
Industries
- Healthcare
- Financial Services
- Insurance
- Retail
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive speech analytics features including sentiment and emotion detection
- 100% call monitoring for complete visibility
- Scalable, usage-based pricing model
- Seamless integration with existing contact center and CRM systems
- Automated call scoring and feedback for improved agent performance
Cons
- Potential for false positives in sentiment/emotion analysis
- Reliance on accurate speech-to-text transcription for optimal results
LinkedIn
51-200 employees
@CallFinder
10K-50K followers
No reviews yet
Be the first to share your experience with this product
Current average rating is based on research conducted at Exafol