Description
Cherwell Service Management is a robust, cloud-based IT service management (ITSM) solution designed to help organizations optimize their IT operations. Built on a codeless platform, Cherwell offers unparalleled flexibility and customization, e...
Use Cases
Key Features
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Incident Management
- Reporting/Analytics
- Task Management
- Support Ticket Tracking
Made For
Industries
- Healthcare
- Financial Services
- Manufacturing
- Retail
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Highly customizable and adaptable to unique business requirements
- Comprehensive ITIL-verified process coverage
- Codeless platform reduces implementation complexity and costs
- Strong integration capabilities with third-party tools
- Robust CMDB for effective asset and configuration management
Cons
- Potential complexity for initial setup and configuration
- May require dedicated resources for ongoing customization and maintenance
LinkedIn
5001-10000 employees
@bmcsoftware
65K followers
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Current average rating is based on research conducted at Exafol