Description
Cisco CDR Reporting and Analytics is a powerful SaaS solution designed to extend the reporting capabilities of Cisco CallManager. It provides comprehensive call analytics, enabling businesses to gain actionable insights into call center perfor...
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Use Cases
Key Features
- Data Import/Export
- Reporting/Analytics
- Monitoring
- Reporting & Statistics
- Dashboard Creation
- Performance Management
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Telecommunications
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
Pros
- Provides deeper insights than standard Cisco CallManager reporting
- Offers flexible and customizable reporting options
- Helps identify and resolve call quality and performance issues
- Supports compliance reporting requirements
Cons
- May require some technical expertise for initial setup and configuration
- Reliance on accurate and consistent CDR data from Cisco CallManager
LinkedIn
51-200 employees
@CallAnalyticsCo
5K followers
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Current average rating is based on research conducted at Exafol