Description
CivicPlus SeeClickFix 311 CRM is a powerful, cloud-based solution designed for local governments to efficiently manage and resolve citizen requests. This comprehensive CRM system centralizes all 311 requests, whether submitted through a web po...
Videos (1)
Use Cases
Key Features
- Activity Tracking
- Alerts/Escalation
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- API
Made For
Industries
- Government
- Local Government
- Municipalities
- County Government
Customer Segments
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Improved Citizen Engagement: Facilitates direct communication and transparency between residents and government.
- Streamlined Workflows: Automates request routing and resolution processes, reducing manual effort.
- Data-Driven Decision Making: Provides valuable insights into community needs through robust reporting and analytics.
Cons
- Potential Integration Challenges: Integrating with existing legacy systems may require significant effort.
- Reliance on Citizen Adoption: The effectiveness of the system depends on residents actively using the platform.
LinkedIn
501-1000 employees
@civicplus
10K-50K followers
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