Description
ConnectWise PSA is a comprehensive business management platform specifically designed for technology solution providers and Managed Service Providers (MSPs). It centralizes key business functions – from help desk and ticketing to project manag...
Use Cases
Key Features
- Alerts/Escalation
- Remote Access/Control
- Support Ticket Management
- Billing & Invoicing
- Contact Management
- Issue Management
Made For
Industries
- Information Technology & Services
- Computer Software
- Managed Service Providers
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive Feature Set: Covers a wide range of business management needs for IT service providers.
- Automation Capabilities: Streamlines workflows and reduces manual tasks, improving efficiency.
- Centralized Platform: Provides a single source of truth for all business data, enhancing visibility and collaboration.
Cons
- Complexity: The extensive feature set can be overwhelming for new users and require significant training.
- Potential Integration Challenges: While integrations exist, complex setups may require technical expertise.
LinkedIn
1000-5000 employees
@ConnectWise
25K-50K followers
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Current average rating is based on research conducted at Exafol