Question 1

What key features does Covetrus Ascend offer for veterinary practices?

Accepted Answer

Covetrus Ascend provides a robust suite of features including appointment scheduling, digital patient records, billing and invoicing, inventory management, reporting and analytics, and client communication tools. It’s designed to streamline all aspects of practice operations.

Question 2

How does Ascend help with the challenges of veterinary staffing shortages?

Accepted Answer

Ascend automates many administrative tasks, such as appointment reminders, billing, and report generation, reducing the workload on staff and allowing them to focus on higher-value activities like patient care. Its intuitive interface also minimizes training time for new employees.

Question 3

What kind of customer support and training is available with Covetrus Ascend?

Accepted Answer

Covetrus Ascend offers 24/7 technical support with teams located in Australia, New Zealand, and the UK.  You also receive a dedicated Customer Success Specialist to help maximize your use of the software and achieve a strong ROI, along with access to onboarding resources and a growing community of users.

Question 4

Is Covetrus Ascend compatible with existing veterinary equipment and systems?

Accepted Answer

Ascend is designed to integrate with a variety of common veterinary diagnostic equipment and laboratory systems.  Specific integration capabilities vary, so it’s best to check compatibility with your existing setup during the onboarding process.

Question 5

How secure is patient data within Covetrus Ascend?

Accepted Answer

Covetrus Ascend prioritizes data security and utilizes industry-standard encryption protocols, regular security audits, and robust access controls to protect sensitive patient information.  The platform is compliant with relevant data privacy regulations.

Question 6

Can I access Covetrus Ascend on multiple devices?

Accepted Answer

Yes, Covetrus Ascend is accessible via web browser and mobile app, allowing you to manage your practice from anywhere with an internet connection. This provides flexibility and convenience for veterinary professionals.

Question 7

What reporting and analytics capabilities does Ascend provide?

Accepted Answer

Ascend offers comprehensive reporting and analytics features, allowing you to track key performance indicators (KPIs) such as revenue, appointment volume, and patient demographics. These insights help you make data-driven decisions to improve practice performance.

Covetrus Ascend

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