Question 1

How does Credgenics improve debt recovery rates?

Accepted Answer

Credgenics utilizes AI and machine learning to segment borrowers based on their likelihood to pay, allowing for tailored collection strategies and optimized communication channels, ultimately leading to higher recovery rates.

Question 2

What communication channels does Credgenics support?

Accepted Answer

Credgenics offers a multi-channel communication strategy including SMS, email, voice calls (including AI-powered voice bots), and in-app messaging, ensuring borrowers are reached through their preferred method.

Question 3

Is Credgenics compliant with debt collection regulations?

Accepted Answer

Yes, Credgenics is designed with compliance in mind and supports features to help users adhere to relevant debt collection regulations, such as TCPA and FDCPA. However, users are responsible for ensuring their usage complies with all applicable laws.

Question 4

Can Credgenics integrate with my existing CRM or loan origination system?

Accepted Answer

Credgenics offers API integrations and supports data import/export functionality to seamlessly connect with your existing CRM, loan origination system, and other business applications.

Question 5

How does the mobile app enhance field collection operations?

Accepted Answer

The CG Collect mobile app digitizes field collections with features like geo-tracking, geo-fencing, smart route planning, and proximity-based task allocation, improving agent efficiency and providing real-time visibility into field operations.

Question 6

What kind of reporting and analytics are available?

Accepted Answer

Credgenics provides comprehensive dashboards and reports on key metrics such as recovery rates, collection costs, agent performance, and borrower engagement, enabling data-driven decision-making.

Question 7

How secure is borrower data on the Credgenics platform?

Accepted Answer

Credgenics prioritizes data security and employs industry-standard security protocols, including encryption, access controls, and regular security audits, to protect sensitive borrower information.

Question 8

Does Credgenics support white-labeling of payment links and communications?

Accepted Answer

Yes, Credgenics allows you to generate personalized and white-labeled payment links and customize communication templates with your branding for a seamless borrower experience.

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