CXone Mpower
4.1
Description
CXone Mpower is a comprehensive cloud contact center platform designed to empower businesses with the tools they need to deliver exceptional customer experiences. Featuring native applications for ACD/IVR, omnichannel routing, workforce engage...
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Use Cases
Key Features
- Call Center Management
- Call Recording
- Call Tracking
- Employee Management
- Automated Routing
- Call Routing
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Telecommunications
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive Feature Set: Offers a complete suite of contact center functionalities.
- AI-Powered Automation: Enlighten AI drives efficiency and improves customer experiences.
- High Customizability: Extensive APIs and SDKs allow for tailored solutions.
- Carrier-Grade Reliability: Native telephony services and MOS guarantee ensure call quality.
Cons
- Potential Complexity: The extensive feature set may require significant implementation and training.
- Cost: Advanced features and customization options may result in a higher total cost of ownership.
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Current average rating is based on research conducted at Exafol