daisee
4.8
Description
Daisee is a cutting-edge AI-powered speech and semantic analytics platform designed to revolutionize contact center operations. Specifically tailored for industries like insurance, financial services, telehealth, collections, utilities, and te...
Videos (1)
Use Cases
Key Features
- Call Scripting
- Activity Dashboard
- Call Recording
- Call Monitoring
- Automatic Transcription
- Automatic Call Distribution
Made For
Industries
- Insurance
- Financial Services
- Healthcare (Telehealth)
- Collections
- Utilities
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Automated call analysis saves significant time and resources compared to manual quality monitoring.
- AI-powered insights provide a deeper understanding of customer behavior and agent performance.
- Customizable scorecards allow for tailored quality assessments aligned with specific business goals.
- Open data architecture enables seamless integration with existing systems and data analysis tools.
Cons
- Initial setup and configuration may require technical expertise.
- Accuracy of AI-driven insights depends on the quality and quantity of training data.
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Current average rating is based on research conducted at Exafol