Deskpro
4.4
Description
Deskpro is a comprehensive, multilingual customer service platform designed to empower businesses of all sizes. It streamlines support operations with robust ticket management, self-service portals, live chat, and feedback collection tools. Be...
Use Cases
Key Features
- Call Center Management
- Email Management
- Workflow Management
- Knowledge Base Management
- Multi-Channel Communication
- IT Asset Management
Made For
Industries
- E-commerce
- Software
- Healthcare
- Financial Services
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Multilingual support capabilities cater to a global customer base.
- Integrated CRM features provide a holistic view of customer interactions.
- Customizable branding options enhance the customer experience.
Cons
- Potential complexity for very small businesses with simple support needs.
- Integration with less common or niche tools may be limited.
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Current average rating is based on research conducted at Exafol