EvaluAgent
4.8
Description
EvaluAgent is a powerful, cloud-based quality assurance platform designed to help customer service and sales teams improve performance and deliver exceptional customer experiences. By unifying customer interactions – including calls, emails, a...
Videos (2)
Use Cases
Key Features
- Alerts/Escalation
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- API
- AI/Machine Learning
Made For
Industries
- Financial Services
- Healthcare
- Retail
- Technology
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Automated QA processes significantly reduce manual effort and increase coverage.
- Speech and text analytics provide deeper insights into customer interactions.
- Robust integration capabilities streamline workflows and maximize efficiency.
- Customizable workflows and alerts enable proactive quality management.
Cons
- Initial setup and configuration may require some technical expertise.
- Effectiveness relies on accurate configuration of business-specific terminology for analytics.
LinkedIn
51-200 employees
@EvaluAgent
1K-5K followers
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Current average rating is based on research conducted at Exafol