Giva
4.7
Description
Giva is a comprehensive, cloud-based help desk solution designed to empower businesses of all sizes to deliver exceptional customer and IT support. Founded in 1999, Giva combines ITIL-aligned help desk functionality with robust asset managemen...
Use Cases
Key Features
- Email Management
- Automated Routing
- Alerts/Escalation
- Support Ticket Management
- Knowledge Base Management
- Reporting/Analytics
Made For
Industries
- Healthcare
- IT Services
- Financial Services
- Manufacturing
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive feature set covering ITIL, asset, knowledge, and change management.
- HIPAA compliance provides a significant advantage for healthcare organizations.
- Easy customization and configuration without requiring programming expertise.
- Robust reporting and analytics for data-driven decision-making.
- Mobile accessibility for on-the-go support.
Cons
- The product's age (founded in 1999) might suggest potential limitations in modern UI/UX compared to newer solutions.
- Limited information available about specific integrations without further research.
LinkedIn
51-200 employees
@GivaSupport
1000+ followers
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Current average rating is based on research conducted at Exafol