Help Scout
4.7
Description
Help Scout is a cloud-based customer support platform designed to empower growing teams to deliver exceptional customer experiences. It provides a comprehensive suite of tools, including a collaborative shared inbox, a self-service knowledge b...
Use Cases
Key Features
- Email Management
- Automated Routing
- Document Storage
- Support Ticket Management
- Knowledge Base Management
- Mobile Access
Made For
Industries
- Software & SaaS
- E-commerce
- Retail
- Education
- Healthcare
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Excellent collaboration features within the shared inbox (private notes, @mentions, collision detection)
- User-friendly interface and easy setup, reducing the learning curve for agents
- Strong knowledge base functionality (Docs) empowers self-service and reduces support volume
- Beacon provides a seamless live chat experience and proactive support options
- Robust reporting and analytics provide valuable insights into support performance
Cons
- May lack some of the advanced features found in more complex enterprise-level support platforms
- Integration options, while good, may not cover all niche software requirements
LinkedIn
201-500 employees
@helpscout
45K followers
No reviews yet
Be the first to share your experience with this product
Current average rating is based on research conducted at Exafol