Helpdesk 365
4.4
Description
Helpdesk 365 is a dedicated IT ticketing system built natively for the Microsoft 365 environment, integrating seamlessly with SharePoint and Microsoft Teams. Designed for SMEs, this affordable solution automates help desk processes, improves r...
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Use Cases
Key Features
- Customizable Templates
- Reporting & Statistics
- Customizable Reports
- Automated Responses
- Asset Lifecycle Management
- Self Service Portal
Made For
Industries
- Information Technology
- Professional Services
- Healthcare
- Education
- Financial Services
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Seamless integration with Microsoft 365 ecosystem (SharePoint, Teams)
- User-friendly interface and easy setup
- Affordable pricing for SMEs
- Customizable workflows and ticket fields
- Robust security features leveraging Microsoft 365 infrastructure
Cons
- Limited functionality compared to more comprehensive, enterprise-level help desk solutions
- Reliance on SharePoint Online; potential issues if SharePoint is unavailable
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Current average rating is based on research conducted at Exafol