HiperMe!
4.5
Description
HiperMe is a comprehensive cloud-based unified communications and contact center platform designed to empower businesses of all sizes. It consolidates all customer interaction channels – including voice, email, chat, social media, and SMS – in...
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Use Cases
Key Features
- Call Recording
- Voice Mail
- Caller ID
- Chat/Messaging
- Automatic Call Distribution
- Call Routing
Made For
Industries
- Healthcare
- Retail
- Financial Services
- Technology
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Unified multichannel communication for improved customer experience
- Intelligent routing and queue management for efficient workload distribution
- Robust analytics and reporting for data-driven decision-making
Cons
- Potential complexity in initial setup and configuration
- Reliance on stable internet connectivity for optimal performance
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Current average rating is based on research conducted at Exafol