Hiver
4.4
Description
Hiver is a cloud-based customer service platform designed to help teams deliver exceptional support across all communication channels. By unifying email, live chat, WhatsApp, voice, and more into a single, collaborative inbox, Hiver streamline...
Videos (2)
Use Cases
Key Features
- Email Distribution
- Search/Filter
- Task Management
- Support Ticket Management
- Inbox Management
- Email Monitoring
Made For
Industries
- E-commerce
- SaaS
- Healthcare
- Financial Services
- Travel & Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Unified Inbox: Consolidates all communication channels for efficient management.
- AI-Powered Assistance: The AI Copilot significantly improves agent productivity.
- Collaboration Features: Enables seamless teamwork and knowledge sharing.
Cons
- Potential Learning Curve: Mastering all features may require some training.
- Integration Complexity: Integrating with certain systems might require technical expertise.
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Current average rating is based on research conducted at Exafol