Question 1

What is identity proofing and how does ID.me handle it?

Accepted Answer

Identity proofing verifies a user's claimed identity. ID.me uses a multi-factor approach, including document verification, knowledge-based authentication, and optional video chat, to ensure users are who they say they are.

Question 2

How does ID.me ensure the security of my personal information?

Accepted Answer

ID.me employs industry-leading security measures, including encryption, multi-factor authentication, and regular security audits, to protect your personal data. They are also FedRAMP Moderate authorized, demonstrating a commitment to federal security standards.

Question 3

What types of organizations use ID.me?

Accepted Answer

ID.me serves a diverse range of organizations, including government agencies, healthcare providers, retailers, and financial institutions, all needing secure identity verification solutions.

Question 4

What is NIST 800-63-3 and why is ID.me compliant?

Accepted Answer

NIST 800-63-3 is a set of federal standards for digital identity. ID.me's compliance ensures a high level of security and trustworthiness, particularly important for government and regulated industries.

Question 5

Is ID.me free for individuals to use?

Accepted Answer

Yes, creating an ID.me account and verifying your identity is generally free for individuals. Organizations pay fees to integrate ID.me's services into their platforms.

Question 6

What happens if I have trouble verifying my identity?

Accepted Answer

ID.me offers multiple verification methods, including a unique video chat option, to assist users who may have difficulty with standard verification processes. Their 'No Identity Left Behind' initiative aims to make verification accessible to everyone.

Question 7

How does ID.me help organizations prevent fraud?

Accepted Answer

ID.me's identity proofing and authentication services help organizations reduce fraud by verifying user identities and preventing unauthorized access to accounts and services.

Question 8

Can I control what information I share with organizations using ID.me?

Accepted Answer

Yes, ID.me allows you to control what information you share with each organization. You can selectively share verified attributes without revealing your entire identity.

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