Question 1

What types of feedback channels does InMoment support?

Accepted Answer

InMoment supports a wide range of feedback channels, including text messages (SMS), voice surveys (IVR), email surveys, web surveys, video feedback, and social media monitoring, providing a 360-degree view of customer and employee sentiment.

Question 2

How does InMoment's text analytics feature work?

Accepted Answer

InMoment's text analytics utilizes Natural Language Processing (NLP) and machine learning to automatically analyze open-ended survey responses, social media comments, and other text-based data, identifying key themes, sentiment, and emerging trends.

Question 3

Can InMoment integrate with my existing CRM or help desk system?

Accepted Answer

Yes, InMoment offers integrations with popular CRM systems like Salesforce and ServiceNow, as well as help desk platforms, enabling seamless data flow and closed-loop feedback management.

Question 4

What is the Rapid Resolution Engine and how does it benefit my business?

Accepted Answer

The Rapid Resolution Engine proactively identifies and alerts managers to critical customer or employee issues in real-time, allowing for immediate intervention and resolution, leading to increased satisfaction and reduced churn.

Question 5

How does InMoment help with employee experience management?

Accepted Answer

InMoment provides tools for conducting anonymous employee surveys, gathering feedback on workplace expectations, and identifying areas for improvement in employee engagement and satisfaction, ultimately boosting productivity and retention.

Question 6

Is InMoment compliant with data privacy regulations like GDPR and CCPA?

Accepted Answer

Yes, InMoment is committed to data privacy and security and adheres to industry standards like GDPR and CCPA, ensuring the protection of sensitive customer and employee data.

Question 7

What kind of reporting and analytics capabilities does InMoment offer?

Accepted Answer

InMoment offers robust reporting and analytics features, including customizable dashboards, trend analysis, benchmark comparisons, and predictive modeling, providing actionable insights to drive business improvements.

Question 8

How does InMoment help close the loop on customer feedback?

Accepted Answer

InMoment's closed-loop case management features allow businesses to automatically assign follow-up tasks to relevant team members, track resolution progress, and ensure that customer issues are addressed effectively.

InMoment

Description

Videos (1)

Use Cases

Key Features

Made For

Industries

Customer Segments

Supported Platforms

Pros

Cons

No reviews yet

Frequently Asked Questions