Description
InvGate Service Management is a comprehensive, web-based IT service desk solution designed to optimize IT operations across multiple departments. It combines robust IT service management (ITSM) capabilities – including incident, problem, and c...
Videos (5)
Use Cases
Key Features
- Interaction Tracking
- Service Level Agreement (SLA) Management
- Alerts/Escalation
- Support Ticket Management
- Incident Management
- Task Management
Made For
Industries
- Information Technology
- Healthcare
- Financial Services
- Manufacturing
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Intuitive User Interface: Easy to learn and use, reducing training time.
- Code-Free Configuration: Enables rapid deployment and customization without requiring extensive technical expertise.
- Federated Asset Management: Provides a unified view of IT assets and their associated service requests.
- Gamification Features: Motivates IT staff and improves performance through rewards and recognition.
Cons
- Potential Complexity for Very Small Teams: The breadth of features might be overwhelming for organizations with limited IT resources.
- Integration Challenges: While integrations are available, complex environments may require custom development.
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Current average rating is based on research conducted at Exafol