Description
Jira Service Management is a leading IT service management (ITSM) solution built on the powerful Jira platform. Designed for modern IT teams, it helps organizations efficiently manage requests, resolve incidents, and deliver exceptional servic...
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Use Cases
Key Features
- Ticket Management
- Task Management
- Access Controls/Permissions
- Support Ticket Management
- Alerts/Notifications
- Issue Management
Made For
Industries
- Information Technology
- Financial Services
- Healthcare
- Manufacturing
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Seamless integration with the Jira ecosystem, leveraging existing workflows and data.
- Powerful automation capabilities reduce manual effort and improve efficiency.
- Robust reporting and analytics provide valuable insights into service performance.
- Highly customizable to meet the specific needs of different organizations and teams.
- Strong ESM capabilities extend beyond IT to support various business functions.
Cons
- Can be complex to set up and configure, requiring dedicated administration.
- Pricing can be relatively high, especially for larger organizations.
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Current average rating is based on research conducted at Exafol