LiveAgent
4.3
Description
LiveAgent is a comprehensive, cloud-based help desk solution designed to streamline customer support operations for businesses of all sizes. Offering a robust suite of features including live chat, ticketing, automation, and a knowledge base, ...
Videos (6)
Use Cases
Key Features
- Ticket Management
- Real-time Consumer-facing Chat
- Support Ticket Management
- Transcripts/Chat History
- Real-Time Notifications
- Mobile Access
Made For
Industries
- E-commerce
- Software
- Healthcare
- Financial Services
- Travel and Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive feature set covering all major customer service channels
- Scalability to accommodate growing support teams and increasing inquiry volumes
- AI-powered chatbot for automated support and reduced agent workload
- Flexible deployment options (SaaS and self-hosted)
- Strong integration capabilities with popular business tools
Cons
- Potential complexity for smaller businesses with very basic support needs
- Cost may be a barrier for very small startups beyond the initial free period
LinkedIn
51-200 employees
@liveagent
5K-10K followers
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Current average rating is based on research conducted at Exafol