Description
ManageEngine ServiceDesk Plus MSP is a robust, web-based IT service management (ITSM) solution specifically designed for Managed Service Providers (MSPs). It empowers MSPs to efficiently handle help desk operations, automate billing, track ass...
Use Cases
Key Features
- Incident Management
- Change Management
- Availability Management
- Issue Management
- Remote Monitoring & Management
- Problem Management
Made For
Industries
- IT Services
- Managed Services
- Healthcare
- Financial Services
- Education
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive Feature Set: Offers a wide range of ITSM capabilities in a single platform.
- Designed for MSPs: Specifically tailored to the needs of managed service providers with multi-tenancy support.
- Automation Capabilities: Automates key tasks and workflows, improving efficiency and reducing manual effort.
- Robust Reporting: Provides detailed reporting and analytics for data-driven decision-making.
Cons
- Complexity: The extensive feature set can be overwhelming for new users.
- Potential Integration Challenges: While integrations are available, some may require custom configuration.
LinkedIn
1000-5000 employees
@manageengine
50K-100K followers
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Current average rating is based on research conducted at Exafol