Maqsam
4.7
Description
Maqsam is a cloud and mobile-based contact center solution designed to revolutionize how businesses manage customer interactions and drive revenue. Leveraging advanced technologies like speech-to-text, automatic speech recognition, and AI-powe...
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Use Cases
Key Features
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting/Analytics
- Surveys & Feedback
- API
- Sentiment Analysis
Made For
Industries
- Telecommunications
- Financial Services
- Healthcare
- Retail
- Government
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Strong Arabic language support, a key differentiator in the market.
- Comprehensive feature set including speech analytics and AI modeling.
- Wide range of integrations with popular CRM and sales platforms.
- Cloud-based and mobile accessibility for increased flexibility.
Cons
- Potential complexity in setup and configuration due to the breadth of features.
- Reliance on internet connectivity for full functionality.
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Current average rating is based on research conducted at Exafol