MaxContact
4.5
Description
MaxContact is a cloud-based contact centre solution designed for medium to large teams (10-1000+ users). Built with a focus on customization and scalability, MaxContact offers a comprehensive suite of tools for managing inbound and outbound in...
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Use Cases
Key Features
- Call Center Management
- Call Recording
- Reporting/Analytics
- Call Monitoring
- Automatic Call Distribution
- Call Logging
Made For
Industries
- Utilities
- Debt Collection
- eCommerce
- Banking
- Insurance
- Sales
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Highly customizable to meet specific business requirements
- Strong omnichannel capabilities for unified customer experiences
- Predictive dialing and IVR features enhance agent productivity
- High customer retention rate (97%) indicates strong product satisfaction
- 100% UK based team provides dedicated support and expertise
Cons
- May be overkill for very small businesses with limited contact centre needs
- Potential complexity in setup and configuration due to customization options
LinkedIn
51-200 employees
@MaxContactLtd
1000+ followers
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Current average rating is based on research conducted at Exafol