Question 1

What are the main benefits of using Paylib for my business?

Accepted Answer

Paylib offers several key benefits, including zero transaction fees, a systematic payment guarantee, simplified accounting, and enhanced security through PSD2 and RTS compliance. It also provides a convenient payment option for your French customers, boosting conversion rates.

Question 2

How does Paylib integrate with my existing point-of-sale (POS) system?

Accepted Answer

If you already accept contactless payments, Paylib can often be used without any additional hardware installations thanks to its NFC compatibility. Integration for online stores is typically handled through your bank or payment service provider.

Question 3

Is Paylib secure, and how does it protect customer data?

Accepted Answer

Paylib prioritizes security. It complies with PSD2 and RTS regulations, utilizes NFC technology for secure transactions, and safely stores customer data to enable one-click payments.  Data is encrypted and protected against fraud.

Question 4

What is the difference between Paylib and a standard credit card transaction?

Accepted Answer

While Paylib transactions process similarly to credit card transactions, they offer additional data attached to the receipts for better transaction tracking and reporting.  Paylib also provides a systematic payment guarantee, which may not be standard with all credit card processors.

Question 5

What languages does Paylib support?

Accepted Answer

Paylib is primarily designed for the French-speaking market and currently supports French as its main language. Support for other languages may be considered in future updates.

Question 6

How does Paylib handle refunds and chargebacks?

Accepted Answer

Refunds and chargebacks are processed through the same channels as standard credit card transactions, ensuring a familiar and straightforward process for businesses.

Question 7

Can I track Paylib transactions separately from my other payment methods?

Accepted Answer

Yes, Paylib transactions are identifiable through additional information attached to the receipts, allowing you to easily differentiate them from standard credit card payments in your accounting system.

Question 8

What banks currently support Paylib?

Accepted Answer

Paylib is supported by a growing network of French partner banks.  A current list of participating banks can be found on the official Paylib website or through your payment service provider.

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