Description
Predictive UC Analytics is a powerful call accounting and predictive analytics platform designed to provide businesses with a comprehensive understanding of their communication landscape. By centralizing data from voice calls, contact centers,...
Use Cases
Key Features
- Call Volume
- Call Monitoring
- AI/Machine Learning
- Call Duration
- By-Extension Reporting
- Caller ID
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Telecommunications
- Business Process Outsourcing (BPO)
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Centralized communication data for a holistic view
- Proactive KPI alerts for timely intervention
- Interactive heatmaps for identifying communication patterns
- Customizable dashboards for tailored insights
- Role-based access control for enhanced security
Cons
- Potential complexity in initial setup and configuration
- Reliance on accurate data integration from third-party systems
LinkedIn
51-200 employees
@CallAnalytics
5K followers
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Current average rating is based on research conducted at Exafol