Question 1

What makes ProtonMail different from other email providers?

Accepted Answer

ProtonMail stands out due to its end-to-end encryption, meaning only you and the recipient can read your emails. Unlike other providers, ProtonMail doesn't have access to your unencrypted content, ensuring maximum privacy.

Question 2

How does ProtonMail ensure my emails are secure?

Accepted Answer

ProtonMail utilizes PGP encryption, automatically encrypting your emails on your device before they are sent. Messages are stored in encrypted format on ProtonMail's servers, protecting them from interception.

Question 3

Is ProtonMail suitable for businesses with strict compliance requirements?

Accepted Answer

Yes, ProtonMail is a strong choice for businesses needing to comply with data privacy regulations like GDPR and HIPAA, thanks to its robust security features and Swiss privacy laws.

Question 4

What happens if I forget my password?

Accepted Answer

ProtonMail offers recovery options, but due to the nature of end-to-end encryption, password recovery is more complex than with traditional email providers. It's crucial to securely store your recovery phrase.

Question 5

Can I send encrypted emails to people who don't use ProtonMail?

Accepted Answer

Yes, you can send encrypted emails to anyone. ProtonMail provides a secure link where the recipient can enter a password to decrypt and read the message.

Question 6

Does ProtonMail log my IP address or other personal data?

Accepted Answer

ProtonMail minimizes data collection. While some metadata is logged for operational purposes, it's anonymized and not linked to your content. ProtonMail is committed to protecting your privacy.

Question 7

What are the limitations of the free ProtonMail plan?

Accepted Answer

The free plan offers limited storage space and features. Paid plans provide increased storage, additional features like custom domains, and priority support.

Question 8

How does the self-destructing email feature work?

Accepted Answer

The self-destructing email feature allows you to set a timer for your message. Once the timer expires, the message is automatically deleted from both your and the recipient's inbox.

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