Qfiniti
4.2
Description
Qfiniti is a comprehensive workforce management solution designed specifically for call centers. It unifies critical functions like speech analytics, performance tracking, forecasting, coaching, and screen recording into a single platform. Qfi...
Use Cases
Key Features
- Computer Telephony Integration
- Employee Database
- Employee Coaching Tools
- Automatic Call Distribution
- Customer Experience Management
- Call Center Management
Made For
Industries
- Healthcare
- Financial Services
- Retail
- Telecommunications
- Insurance
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Unified platform streamlines workforce management processes.
- Robust speech analytics provides valuable customer insights.
- Comprehensive reporting and analytics enable data-driven decision-making.
Cons
- Implementation may require significant time and resources.
- Potential complexity for smaller call centers with limited IT support.
LinkedIn
5001-10000 employees
@NiceSystems
20K-50K followers
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Current average rating is based on research conducted at Exafol