Question 1

How does Refapp improve the reference checking process?

Accepted Answer

Refapp replaces manual, time-consuming reference checks with a fully digital and automated workflow. This reduces turnaround times, improves data accuracy, and provides a more professional experience for both recruiters and references.

Question 2

What types of reference questionnaires does Refapp offer?

Accepted Answer

Refapp provides a library of science-based, role-specific reference questionnaires designed to assess key competencies and predict job performance. You can also customize questionnaires to fit your specific needs.

Question 3

How does Refapp help prevent fraudulent references?

Accepted Answer

Refapp incorporates fraud detection features, such as IP address tracking and response pattern analysis, to help identify and flag potentially fraudulent references, ensuring the authenticity of the feedback you receive.

Question 4

Can I integrate Refapp with my existing Applicant Tracking System (ATS)?

Accepted Answer

Yes, Refapp offers integrations with popular ATS platforms, allowing you to seamlessly incorporate reference checks into your existing hiring workflow. Check our integrations page for a complete list of supported systems.

Question 5

How are reference reports generated and what information do they include?

Accepted Answer

Refapp generates professional, easy-to-understand reports that summarize reference feedback. These reports include overall ratings, key themes, and verbatim comments, providing a comprehensive view of each candidate's strengths and weaknesses.

Question 6

What security measures are in place to protect sensitive reference data?

Accepted Answer

Refapp prioritizes data security and employs industry-standard security protocols, including encryption and access controls, to protect sensitive reference data. We are committed to maintaining the privacy and confidentiality of all information.

Question 7

How does the lead generation feature work?

Accepted Answer

Refapp's lead generation feature allows you to identify potential future hires from the pool of references provided by your candidates. This expands your talent network and provides a valuable source of qualified leads.

Question 8

What kind of customer support is available if I need help?

Accepted Answer

We offer comprehensive customer support, including online documentation, video tutorials, and responsive email and phone support. Our dedicated support team is here to help you get the most out of Refapp.

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