Remote eye
4.7
Description
Remote Eye is a powerful customer support solution available both on-premise and in the cloud. It enables businesses to provide exceptional support through live video sessions, facilitating seamless internal collaboration and proactive downtim...
Use Cases
Key Features
- Reporting & Statistics
- File Sharing
- Remote Access/Control
- Screen Sharing
- Real-Time Chat
- CRM
Made For
Industries
- Technology
- Manufacturing
- Healthcare
- Financial Services
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Real-time visual assistance significantly improves first-call resolution rates.
- Multi-language support expands customer reach and improves global support capabilities.
- On-premise and cloud deployment options offer flexibility and cater to different security requirements.
Cons
- Potential bandwidth requirements may be a limitation for customers with poor internet connectivity.
- The feature set might be overwhelming for very simple support scenarios.
LinkedIn
51-200 employees
@VisionarySupport
15K followers
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Current average rating is based on research conducted at Exafol