Smartsupp
4.7
Description
Smartsupp is a comprehensive customer communication platform designed to help businesses increase online sales and improve customer satisfaction. Combining live chat, AI-powered chatbots, and detailed website video recordings, Smartsupp provid...
Videos (1)
Use Cases
Key Features
- Live Chat
- Multi-Channel Communication
- Customer Support
- Chatbot
- Mobile Access
- Real-time Consumer-facing Chat
Made For
Industries
- E-commerce
- Retail
- Travel
- Software
- Financial Services
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Comprehensive feature set combining live chat, chatbots, and video recordings.
- Strong focus on e-commerce, providing features tailored to online retailers.
- Mobile app allows for support on the go.
- Integrations with popular platforms like Facebook Messenger and email.
Cons
- Pricing may be a barrier for very small businesses or startups.
- Potential for information overload with the amount of data collected through video recordings.
LinkedIn
51-200 employees
@smartsupp
10K-50K followers
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Current average rating is based on research conducted at Exafol