Description
SolarWinds Service Desk is a comprehensive IT Service Management (ITSM) solution designed to help organizations deliver exceptional IT support and effectively manage their assets. This cloud-based platform streamlines workflows, improves visib...
Use Cases
Key Features
- Prioritization
- Alerts/Escalation
- Access Controls/Permissions
- Change Management
- Real-Time Notifications
- Inventory Management
Made For
Industries
- Healthcare
- Financial Services
- Manufacturing
- Education
- Technology
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Robust asset management capabilities provide complete visibility into IT infrastructure.
- Code-free customization allows for rapid deployment and adaptation to specific business needs.
- Integrated service desk and asset management streamlines IT operations and improves efficiency.
Cons
- Potential complexity for very small organizations with limited IT staff.
- Integration with some niche or legacy systems may require custom development.
LinkedIn
3000-5000 employees
@solarwinds
75K-100K followers
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Current average rating is based on research conducted at Exafol