Surfboard
4.7
Description
Surfboard is a collaborative workforce management platform specifically designed for customer support teams. It streamlines scheduling by forecasting demand, enabling shift planning, managing employee activities (chat, email, calls), and provi...
Use Cases
Key Features
- Schedule Distribution
- Vacation/Leave Tracking
- Forecasting
- Calendar Management
- Reminders
- Employee Scheduling
Made For
Industries
- Software
- E-commerce
- Healthcare
- Financial Services
- Telecommunications
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Human-centric approach to scheduling, prioritizing agent well-being
- Integrated forecasting and scheduling capabilities for optimized coverage
- Real-time communication features via Slack integration
- Granular activity scheduling for improved resource allocation
- Collaborative shift planning process involving managers and agents
Cons
- Potential lack of integrations with less common support tools
- Reliance on historical data for forecasting may not account for unexpected events
LinkedIn
51-200 employees
@surfboardsched
5K followers
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Current average rating is based on research conducted at Exafol