tawk.to
4.4
Description
Tawk.to is a powerful, cloud-based live chat and messaging platform designed to help businesses of all sizes improve customer engagement and provide exceptional support. Offering a comprehensive suite of features including real-time monitoring...
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Use Cases
Key Features
- Chat/Messaging
- Transcripts/Chat History
- Real-Time Notifications
- Real-Time Monitoring
- Mobile Access
- Real-time Consumer-facing Chat
Made For
Industries
- E-commerce
- Software as a Service (SaaS)
- Healthcare
- Education
- Real Estate
Customer Segments
- Freelancers
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Completely free core functionality makes it accessible to businesses of all sizes.
- Highly customizable widgets allow for seamless integration with website branding.
- Comprehensive feature set including ticketing, knowledge base integration, and analytics.
- Native mobile apps enable support on the go.
Cons
- The free version includes 'Powered by tawk.to' branding which may not be desirable for all businesses.
- Reliance on a third-party platform means limited control over infrastructure and data.
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Current average rating is based on research conducted at Exafol