TenFold
5.0
Description
Tenfold is a next-generation Computer Telephony Integration (CTI) solution designed to revolutionize how sales, support, and service teams interact with customers. By seamlessly connecting your existing phone system with your CRM, Tenfold prov...
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Use Cases
Key Features
- Activity Tracking
- Call Duration
- Support Ticket Management
- Unattended Call Management
- API
- Who Answered Log
Made For
Industries
- Software
- Financial Services
- Healthcare
- Insurance
- Retail
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Seamless CRM and Phone System Integration: Eliminates data silos and provides a unified view of customer interactions.
- Increased Agent Productivity: Features like click-to-dial and automatic call logging save time and reduce manual effort.
- Improved Customer Experience: Personalized interactions based on unified customer profiles lead to higher satisfaction.
Cons
- Potential Complexity with Initial Setup: Integrating with multiple systems can require some technical expertise.
- Reliance on CRM Data Quality: The effectiveness of Tenfold depends on the accuracy and completeness of the data in your CRM.
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Current average rating is based on research conducted at Exafol