Question 1

What are the key benefits of using TigerConnect for healthcare communication?

Accepted Answer

TigerConnect improves care coordination, reduces communication errors, enhances patient engagement, and streamlines workflows, ultimately leading to better patient outcomes and increased efficiency for healthcare organizations.

Question 2

Is TigerConnect HIPAA compliant and how does it ensure data security?

Accepted Answer

Yes, TigerConnect is fully HIPAA compliant. It employs end-to-end encryption, access controls, audit logs, and regular security assessments to protect sensitive patient data and maintain compliance with industry regulations.

Question 3

Can TigerConnect integrate with existing Electronic Health Record (EHR) systems?

Accepted Answer

TigerConnect offers integrations with several leading EHR systems, allowing for seamless data exchange and workflow integration. Specific integration capabilities vary depending on the EHR vendor.

Question 4

How does the patient engagement feature work and what are its capabilities?

Accepted Answer

TigerConnect Patient Engagement allows healthcare providers to securely communicate with patients via SMS text messaging. Features include appointment reminders, follow-up instructions, secure question answering, and the ability for patients to share relevant attachments.

Question 5

What options are available for customizing the TigerConnect platform?

Accepted Answer

TigerConnect offers white-labeling capabilities, allowing organizations to customize the interface with their logo, branding colors, and corporate identity, creating a seamless user experience.

Question 6

What types of reporting and analytics are available within TigerConnect?

Accepted Answer

TigerConnect provides robust reporting and analytics dashboards that track key metrics such as message volume, response times, on-call schedule adherence, and patient engagement rates, helping organizations identify areas for improvement.

Question 7

How does TigerConnect support on-call scheduling and team coordination?

Accepted Answer

TigerConnect offers advanced on-call scheduling features, including role-based assignments, automated escalation rules, and shift calendar synchronization, ensuring that the right healthcare professional is always available when needed.

Question 8

What kind of customer support and training resources are available?

Accepted Answer

TigerConnect provides comprehensive customer support, including online documentation, video tutorials, a knowledge base, and dedicated support representatives available via phone and email.

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