Userback
5.0
Description
Userback is a powerful user feedback platform designed to help product teams understand their customers and build products they'll love. It allows you to gather visual feedback directly within your application, conduct in-app surveys (NPS, CES...
Videos (2)
Use Cases
Key Features
- Backlog Management
- Workflow Management
- Collaboration Tools
- Feedback Management
- Reporting/Analytics
- Bug/Issue Capture
Made For
Industries
- Software Development
- SaaS
- E-commerce
- Mobile App Development
- Web Design
Customer Segments
- Freelancers
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Visual feedback collection provides richer context than traditional text-based feedback.
- Session replays offer valuable insights into user behavior and usability issues.
- Browser extension simplifies setup and allows for quick bug reporting.
- NPS, CES, and CSAT surveys provide quantifiable metrics for measuring user satisfaction.
Cons
- Potential privacy concerns with session recording (requires clear user consent).
- May require some effort to integrate feedback into existing project management workflows.
LinkedIn
11-50 employees
@userbackio
2000+ followers
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Current average rating is based on research conducted at Exafol