Question 1

What types of background checks does Verified First offer?

Accepted Answer

Verified First offers a wide range of background checks, including criminal history searches, employment verification, education verification, drug screening, credit checks (where permissible by law), and motor vehicle record checks.  Customizable packages allow you to select the checks most relevant to your specific roles.

Question 2

How does Verified First ensure compliance with FCRA and other regulations?

Accepted Answer

Verified First is PBSA-accredited and SOC 2 compliant, demonstrating a commitment to data security and compliance. The platform includes features like pre-adverse action automation and stays up-to-date with evolving state and federal regulations, helping you navigate the complexities of background screening laws.

Question 3

What integrations does Verified First support?

Accepted Answer

Verified First integrates seamlessly with leading Applicant Tracking Systems (ATS) and Human Capital Management (HCM) software through API and a patented browser extension. This allows you to initiate and manage background checks directly from your existing HR workflows, saving time and reducing errors.

Question 4

How long does a typical background check take through Verified First?

Accepted Answer

Turnaround times vary depending on the type of checks ordered and the location of the candidate. However, Verified First is known for its fast turnaround times, often delivering results significantly quicker than industry averages. Candidate texting features further expedite the process.

Question 5

What level of customer support does Verified First provide?

Accepted Answer

Verified First consistently receives high client satisfaction ratings (around 98%) and offers responsive, U.S.-based customer care. Support is available via phone, email, and online resources to assist with any questions or issues.

Question 6

Can I customize the background screening process for different job roles?

Accepted Answer

Yes, Verified First allows for highly customizable screening solutions. You can choose from pre-built industry packages or create unlimited custom screening options tailored to the specific requirements of each job role within your organization.

Question 7

Is the candidate experience user-friendly?

Accepted Answer

Absolutely. Verified First offers a mobile-optimized design and candidate texting features to ensure a smooth and convenient experience for applicants throughout the background check process.

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