Description
Visual Assistance is a cloud-based SaaS platform designed to revolutionize how remote teams collaborate and resolve issues. By combining real-time video calls, secure screen sharing, and interactive annotation tools, Visual Assistance provides...
Videos (2)
Use Cases
Key Features
- Chat/Messaging
- Compliance Management
- Multiple User Accounts
- Remote Access/Control
- Access Controls/Permissions
- Annotations
Made For
Industries
- Field Service
- Manufacturing
- IT Support
- Insurance
- Healthcare
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Enhanced First-Call Resolution: Visual context leads to quicker and more accurate diagnoses.
- Reduced Travel Costs: Enables remote support, minimizing the need for on-site visits.
- Improved Customer Satisfaction: Faster resolution times and personalized support enhance the customer experience.
Cons
- Reliance on Customer Bandwidth: Session quality can be affected by the customer's internet connection.
- Potential Privacy Concerns: Requires clear communication and consent regarding video and screen sharing.
LinkedIn
201-500 employees
@AssistiveTech
25K followers
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Current average rating is based on research conducted at Exafol