Description
Yelp Guest Manager is a powerful customer relationship management (CRM) solution specifically designed for the hospitality industry. It empowers hotels, restaurants, spas, and other businesses to proactively manage their online reputation on Y...
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Use Cases
Key Features
- Multi-Location
- Third-Party Integrations
- Online Ordering
- Online Booking
- Point of Sale (POS) Integration
- Order Management
Made For
Industries
- Hospitality
- Restaurants
- Hotels
- Spas
- Event Planning
Customer Segments
- Small Businesses
- Mid-size Businesses
Supported Platforms
- Web
- Mobile
Pros
- Centralized review management simplifies online reputation monitoring
- Automated review requests increase review volume and improve ratings
- Sentiment analysis provides actionable insights into customer feedback
- Integration with PMS and reservation systems streamlines workflows
Cons
- Limited to Yelp reviews – doesn't cover other review platforms
- Potential for biased review requests if not managed carefully
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Current average rating is based on research conducted at Exafol