Zendesk QA
5.0
Description
Zendesk QA is a powerful quality assurance platform designed to help businesses improve customer experience and agent performance. Leveraging AI-powered AutoQA and detailed analytics, it streamlines the quality review process, reduces manual e...
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Use Cases
Key Features
- Call Center Management
- Feedback Management
- Quality Management
- Reporting/Analytics
- Third-Party Integrations
- Self Service Portal
Made For
Industries
- Software
- E-commerce
- Financial Services
- Healthcare
- Travel & Hospitality
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
Pros
- AI-powered AutoQA significantly reduces manual review time
- Provides actionable insights into agent performance and CX trends
- Seamless integration with Zendesk streamlines workflow
- Helps identify and replicate best practices for improved customer interactions
Cons
- Potential reliance on accurate AI configuration for optimal AutoQA results
- May require initial investment in defining quality criteria and training the AI
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Current average rating is based on research conducted at Exafol