ZIWO
4.5
Description
Ziwo is a cloud-based omnichannel contact center solution designed to help businesses of all sizes deliver exceptional customer service. Offering support for voice, WhatsApp, SMS, and more, Ziwo provides a unified platform for managing all cus...
Videos (5)
Use Cases
Key Features
- Call Recording
- Third-Party Integrations
- Reporting/Analytics
- Live Chat
- Multi-Channel Communication
- Call Monitoring
Made For
Industries
- Retail
- E-commerce
- Healthcare
- Financial Services
- Logistics
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Omnichannel support for diverse customer communication
- Robust API and CRM integrations for seamless connectivity
- Global reach with support for 145 countries, including GCC
- Scalable cloud-based architecture
- Proven track record with reputable clients
Cons
- Potential complexity in setting up custom integrations
- Reliance on internet connectivity for full functionality
LinkedIn
51-200 employees
@ZiwoContact
1000+ followers
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Current average rating is based on research conducted at Exafol