Description
Zonka Feedback is a powerful, multi-channel customer experience (CX) and employee experience (EX) management platform designed to help businesses of all sizes collect, analyze, and act on valuable feedback. It enables organizations to gather ...
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Use Cases
Key Features
- Survey Builder
- NPS Survey Structure
- Multi-Channel Distribution
- Mobile Survey
- Reporting/Analytics
- Dashboard
Made For
Industries
- Retail
- Healthcare
- Hospitality
- Financial Services
- Technology
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Pros
- Multi-channel feedback collection for a comprehensive view of customer/employee experience
- Real-time reporting and analytics for quick identification of trends and issues
- Automated alerts and case management for proactive issue resolution
- Customizable surveys and branding options for a tailored experience
Cons
- Potential complexity in setting up advanced workflows and integrations
- Pricing may be a barrier for very small businesses with limited budgets
LinkedIn
51-200 employees
@ZonkaFeedback
2K-5K followers
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Current average rating is based on research conducted at Exafol