Salesforce Platform vs ServiceNow
Comprehensive side-by-side comparison of Salesforce Platform vs ServiceNow including features, integrations, customer segments, supported platforms, pros & cons, and company details. Find the best application development software solution for your business needs.
Product Comparison
Salesforce Platform
Build Connected Experiences with the World's #1 Low-Code Platform
ServiceNow
The Intelligent Platform for Digital Workflows.
Description
Salesforce App Cloud is a comprehensive low-code development platform empowering businesses to rapidly build and deploy custom applications. It unifies tools like Force.com, Heroku Enterprise, and Lightning to accelerate app development, conne...
Description
ServiceNow is a leading cloud-based platform designed to streamline and automate digital workflows across an enterprise. Offering a comprehensive suite of IT Service Management (ITSM) applications, ServiceNow extends beyond traditional IT to e...
Videos (3)
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Use Cases
Use Cases
Made For
Made For
Key Features
- Code Editing
- Workflow Management
- Reporting/Analytics
- Workflow Configuration
- Integrations Management
- Cloud Computing
Key Features
- Issue Auditing
- Incident Management
- Ticket Management
- Performance Monitoring
- Data Storage Management
- Knowledge Management
Industries
- Financial Services
- Healthcare
- Retail
- Manufacturing
- Technology
Industries
- Financial Services
- Healthcare
- Retail
- Government
- Technology
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Customer Segments
- Small Businesses
- Mid-size Businesses
- Large Enterprises
Supported Platforms
- Web
- Mobile
Supported Platforms
- Web
- Mobile
Pros
- Rapid Application Development: Low-code/no-code tools significantly accelerate development cycles.
- Cross-Platform Compatibility: Build once, deploy everywhere – desktops, mobile, tablets, wearables.
- Scalability and Reliability: Built on the robust Salesforce infrastructure, ensuring high availability and scalability.
Cons
- Vendor Lock-in: Heavily reliant on the Salesforce ecosystem, potentially limiting portability.
- Complexity for Advanced Customization: While low-code is easy, complex customizations may require significant development expertise.
Pros
- Comprehensive platform covering a wide range of IT and business processes
- Powerful workflow automation capabilities leading to increased efficiency
- Low-code development environment enabling rapid application development
- Robust reporting and analytics for data-driven decision-making
- Scalable cloud-based architecture
Cons
- Can be complex to implement and configure, requiring specialized expertise
- Potentially high cost of ownership, especially for large deployments